Legal

Privacy Policy

Last updated: 5 October 2026 · Applies to the WithUrooj app and website.

This policy explains what personal data Al Urooj (“we”, “us”), trading as WithUrooj, collects when you use our app or website, why we collect it, how long we keep it, who it is shared with, and the choices you have. We only collect what the service genuinely needs to work.

Contents

What we collect
Why we use it
Payment data
Location data
Job photos
Cleaner identity documents
Who we share with
Storage & security
How long we keep it
Your rights
Children
Changes & contact

1. What we collect

Data	When	Why
Name	At registration	To identify your account and tell your cleaner who to expect
Mobile number	At sign-up / login	One-time passcode login and booking contact
Email address (optional)	At registration, or via Google sign-in	Receipts and account recovery
Service address	When you book	So the cleaner can reach the right place
Approximate location	Only while a job is active	Live tracking and arrival estimate
Booking history	Ongoing	Your bookings, receipts, ratings and support history
Job photos	Before and after each job	Proof of work for you and the cleaner
In-app messages	When you chat	To deliver the message and resolve disputes
Device push token	If you allow notifications	Booking status alerts

We do not collect your contacts, your photo library, your browsing on other sites, or any special-category data such as health or religious information.

2. Why we use it

To create and secure your account and log you in.
To take a booking, match it to a verified cleaner, and let both sides follow its progress.
To take payment and issue receipts and refunds.
To provide customer support and investigate complaints.
To keep the platform safe — verifying cleaner identity, preventing fraud and abuse.
To meet our legal, tax and regulatory obligations in Pakistan.

We do not sell your personal data, and we do not share it with advertisers.

3. Payment data

We never see or store your full card number. Card details are entered directly on Bank Alfalah's secure hosted payment page and are processed under 3-D Secure. We receive only a transaction reference, the amount, the result, and the last four digits for display on your receipt.

Payments are handled by Bank Alfalah / Mastercard Payment Gateway Services. Their handling of card data is governed by their own terms and PCI-DSS obligations.

4. Location data

Your location is used to suggest your address and to show cleaners near you.
A cleaner's live position is shared with you only while a job is active — from the moment they accept until the job is completed or cancelled. It is not shared at any other time.
Your address is shared with the assigned cleaner only, and only after they accept the job.
You can switch location permission off in your device settings at any time; you can still book by typing an address.

5. Job photos

Cleaners must photograph the site before starting work and the finished work before completing the job. These photos are attached to that booking and are visible to you, to the assigned cleaner, and to our support team if a complaint is raised. They are not published anywhere, and they are not used for marketing without your written permission.

6. Cleaner identity documents

If you register as a cleaning professional we additionally collect your CNIC number, photographs of your CNIC (front and back) and a selfie. This is used solely to verify your identity before you can accept jobs, and is reviewed by our verification team. Identity documents are never shown to customers — customers only see your name, photo, rating and verification status.

Your assigned cleaner — your name, service address, booking details and chat messages, once they accept the job.
Payment processor — Bank Alfalah, to take payment and process refunds.
Infrastructure providers — our hosting and database providers, who store the data on our behalf under contract.
Google Firebase — for phone/Google sign-in and push notifications.
Authorities — only where we are legally required to, or to protect someone's safety.

8. Storage & security

All traffic between the app and our servers is encrypted in transit over HTTPS/TLS.
Access to production data is restricted to authorised personnel who need it to operate the service.
Sessions use signed tokens that expire, and logging out clears the session on your device.
We keep records of bookings and payments as required for tax and dispute purposes.

9. How long we keep it

Account data — while your account is open, and for a reasonable period afterwards for legal and accounting purposes.
Bookings, receipts and payment records — as long as Pakistani tax and commercial law requires.
Job photos and chat messages — kept with the booking, then deleted on the same schedule as the booking record.
Cleaner identity documents — for as long as the cleaner is active on the platform, then deleted within a reasonable period after the account closes.

10. Your rights

You can ask us to:

give you a copy of the personal data we hold about you;
correct anything inaccurate (you can edit most details yourself in Profile);
delete your account and associated personal data, subject to records we must keep by law;
stop sending you notifications — turn them off in the app or your device settings.

Write to us using the contact details below and we will respond within 30 days.

11. Children

WithUrooj is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will remove it.

12. Changes & contact

If we change this policy we will update the date at the top of this page and, where the change is significant, notify you in the app. Questions, data requests and complaints:

Business name

Al Urooj

Trading as

WithUrooj (withurooj.com)

Address

House No. 28, Street No. 419/1, Malir, Karachi, Pakistan

Phone

+92 333 3276896

Info@withurooj.com